• English

No relevant currency found

Track Your Order
Track Your Order
Added to your cart
Cart subtotal

FAQs

What Happens If The Item(s) I Received Are Defective/Incorrect/Damaged?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support Team to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

How Long Is The Returns Process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

How do I change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have processed, already been packed or shipped, cannot be modified or cancelled.

Contact us
Name*
0/255
Email*
0/255
Message
0/1024
Files
Click or drag file to this area to upload
Click to upload
File upload support pdf, jpeg, jpg, png, gif; The upload size is 10 MB
Please upload the file