New Orleans Saints Crown Royal LED Neon Light Sign

Customer service is of utmost importance to us, and we hope the following information answers any questions or concerns you may have. If your question isn't addressed here, please don't hesitate to contact us

Order Processing Time and Delivery

Most orders ship the following business day. During the peak seasons or holidays, it may take up to 3-8 days.

US:  8 - 15 days arrive

All packages default to ship with standard shipping and typically arrive in 8-22 working days to most countries, but occasionally longer due to customs delays, and there may be import duties/taxes/fees applied by your country.

If you need your package by a specific date, please contact us before ordering to verify that it can arrive in time. We want you to receive your goods as soon as possible, and we'll do our best to accommodate any special requests!

Shipping Methods

All packages are shipped via standard shipping from different warehouses around the world, usually with your local post offices. Expedited shipping is available on request right after the purchase with extra shipping fee.

To avoid delay in shipment, we ship all packages via default standard shipping if no special request is received before we ship it.

Taxes

Import duties/taxes/fees probably applied by your country, please be aware of these potential fees; they are NOT INCLUDED in our shipping fees and they are buyer’s responsibility to clear the custom.

Different countries have their own customs policies, taxes rate and rules on the imported goods, it is advised that buyers know the custom policies of your own country before your purchase to avoid any problems happened with this issue.

If, unfortunately, your package is detained by the custom of your country, the buyer is responsible for the clearance of the detained parcel and any fees incurred.

1.How Long Is The Returns Process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, a refund excludes all shipping and handling fees. 
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.

2.How do I change or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have been processed, already been packed or shipped, cannot be modified or canceled.

3.Why have I not received my package yet?
We make sure that each product is of the highest quality. As such, it takes us 3-5 working days to manufacture each item upon order. Please also note that there are some factors beyond our control that may cause delays like customs processing, bad weather, and other local delivery service problems. However, you can contact us anytime to get updates about your order.

4.When will my order be shipped?
Many of our products are hand-made. This means that it will only begin production once you have placed your order and may take up to 5 days. In special cases, it may even take a little longer. However, the long wait will be worth it because you will get a special and unique item delivered to you! Once your package has been processed and shipped, we will send you an e-mail confirmation with a tracking ID. For deliveries to the US, you can use the tracking number at the USPS site. For other countries, please check your local courier's website.

Zignsign works hard to ensure that all our products are made to high-quality standards & shipped on time and accurately.

First of all, if you would like to modify your order or claim about product's quality for any reason and request return/ replacement, please contact Zignsign sign support at zignsigncs@gmail.com.

ORDER MODIFICATIONS?
You cannot modify or cancel your order on your end. After your order has been placed, you have 12 hours to contact us and request order modifications (such as a size/color change), so we can't support if you want to return the item because of color/ size or and modification after that date. After 12 hours, your order will have been put into production and can no longer be modified, except for your shipping address. Therefore, please contact us as soon as possible.

We can still correct/modify your shipping address before we finish making the product and ship it out (this process takes an average of 3-5 days).

WHEN CAN I REQUEST A REPLACEMENT ITEM OR RETURN IT?
To be eligible for a refund/replacement, please make sure that:

Firstly, customers have 30 days from the day they received their item to request a replacement or refund. Shipping and handling fees are not refundable in any case.

Secondly, each product has to be inspected carefully before being delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement item(s) or return for any of the following reasons:

The product itself is flawed or broken.
The final product is materially different than the design presented on our website.
The following information of the product is not the same as the order: type, size, color, printing content.
Lastly, since your order is custom made for you, we are not responsible for returns or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Please make sure you refer to it first for the best fit.